Metaphysical and healing lore
information is for educational, inspirational, and entertainment purposes only.
Mystical lore on healing and spiritual healing information is not to be
construed as prescription, diagnosis or health care information. See your
physician or other health care practitioner for all ailments, disease and
injury.
Store
Policies
Special instructions for orders
to Alaska, Hawaii, and outside of the United States:
We will
happily ship orders to our customers outside of the 48 contiguous United States
by using the following procedure.
1. Please email us the complete
list of products that you wish to order, including the SKU or "Part Number" for
each item; the quantity of each item; and your complete name and mailing
address. You may use the "Contact Us" link at the top of the page. On the
subject line type "international order" or "Order to Alaska/Hawaii" (as the case
may be).
2. We will
determine the total for your order and the amount needed to ship the order, and
contact you within 1-2 business days.
3. If you
approve of the total and shipping cost we will send a PayPal payment request.
Once we receive your payment, we will process your order for
shipping.
Order
Processing:
While most
orders are processed on the day in which they are received, please allow up to 3
business days for your order to be processed. Orders received on Weekends,
Holidays, or Holiday Weekends will be processed within 1-3 business days after
the order is received.
Back ordered
items:
Sometimes items will become
temporarily unavailable, due to being on backorder from our suppliers. While we
make every effort to keep item availability updated, sometimes items will go out
of stock unexpectedly, and we will have to wait until our supplier sends us a
new supply of that item. When that happens, we will send your backordered items
to you as soon as possible when it becomes available again. The amount of time
it takes to receive an item from a supplier can vary greatly from one
manufacturer to the next. We apologize for any inconvenience that this can
cause. We will do our best to ensure that you receive all of the items that you
have ordered as quickly as possible.
Phone
Orders:
If you would prefer to place your
order by phone, please call 662-537-7549. Please leave a message and one of our
representatives will call you back as soon as possible to assist you. Please
note, that we do not take your credit card information over the phone, so we
will send you a PayPal request via email to accept your payment.
You may also contact us using the
"Live Chat" link on the right side panel of the website. The link will indicate
when we are available online, or you can leave us a message when we are
offline
Payment
Methods
Raven's Mist currently accepts Paypal payments ,google check
out as well as Money orders and checks ( in the United States)
Typographical
Errors
In the event a product is listed at an incorrect price or with
incorrect information due to typographical error, error in pricing, product
information received from our suppliers, etc, We will attempt to contact you by
phone or email before canceling the order or item that is
incorrect.
Price
changes
Prices are subject to change without notice. The prices listed
on our website will be the most accurate and up to date.Be sure to keep an eye
on the NEW ITEMS category of our website, as we constantly bring in new items to
replace those we have discontinued.
Back
Order Policy
When any item is put on backorder here at Ravens Mist, we
will ship it out to you as soon as it comes in.
Return Policy:
RETURNS: If you want
to return a product to Raven's Mist you must contact us within 30 days of
receipt by emailing ravt1nl7@ravensmist.com You must
have the original invoice number to refer to.
DAMAGES: If you are missing any
merchandise from your order, or have received damaged items, put the package
aside and contact us within 10 days so we may get the issue resolved in a timely
manner. Raven's Mist will, upon your request, replace any merchandise that is
received in damaged condition or as a result of a packing error.Errors in
shipping: It is the customer's responsibility to confirm when placing their
order Raven's Mist will not be responsible for errors entered by the customer
after the order has been confirmed by email. Raven's Mist makes its best efforts
to ship the customers order as they so wish and have selected. On occasion, an
error may occur shipping department whereas the method in which the customer has
selected correctly is not entered. In the event this occurs, you should email
ravt1nl7@ravensmist.com and it will
be fixed
Privacy
Policy
Raven's Mist does not share customer
information including emails, phone numbers, or postal mail addresses with
anyone. It is not our policy to spam nor do we send unwanted postal mail. Any
batch emails sent out will be only to notify customers of new or sale items as
well as special offers and sales.
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